are a small family run company located in California that has been in business since
2005. We are very proud to offer you an exciting selection of high-quality products for making and serving Turkish coffee. We are committed to providing you a very enjoyable shopping experience by our exceptional customer service (please read our reviews) and satisfaction guarantee with every purchase.
WHY BUY FROM US?
We believe in the old fashion
honesty and respect when dealing with our customers.
In our store customer
is always right.
We run our business based on
high ethical standards.
We do not sell any items that are not in our inventory.
If we have
it listed in our store
have the item at hand ready to ship! However, we do sell out of items and sometimes it takes us few days to update our listings.
We don't play any games with our pricing.(For example we
don't list our items at 99 cents and then ask you to pay $99 for the
only charge the actual shipping cost. We also let
you pick the carrier of your choice and automatically
calculate your rate
prior to submitting your payment information.
No "gotcha" gimmicks.
We believe in doing everything
we can to resolve any issues or concerns you may have.
answer our phones, always return our messages/emails within 12
hours, follow up on our promises if we made any and get back to you when we said
we would.We don't think
these are unreasonable demands and we are glad to do it.
We ship almost always within 24 to 48
hours of your order - rain or shine! If you need an item by a specific date, please let us know and we will do everything we can to get it to you.
We delete all your credit card data right after it is authorized -
automatically! Our system is set for
the maximum security possible.
100% SATISFACTION GUARANTEED
We offer 100% (No questions asked) Satisfaction Guarantee on your purchases.
Return Policy: If you are not satisfied with your item, just let us
know by email or phone call within 3 days of receiving your item.
You will need to pay for the return
shipping (just use the lowest rate available with the USPS). Once we receive the
returned item, we will refund the total cost of your purchase price including your initial shipping cost to your account. We do not charge any restocking fees or penalties as many do.Needless to say, items must be in
the exact condition (unused) as it was sent to you.