WHO WE ARE?

We are a small family run company located in California that has been in business since 2005. We are very proud to offer you an exciting selection of high-quality products for making and serving Turkish coffee. We are committed to providing you a very enjoyable shopping experience by our exceptional customer service (please read our reviews) and satisfaction guarantee with every purchase.







Our Family: Elizabeth, Mustafa, Erhan, Evren and Emre

WHY BUY FROM US?

  • We believe in the old fashion honesty and respect when dealing with our customers.
  • In our store customer is always right.
  • We run our business based on high ethical standards.
  • We do not sell any items that are not in our inventory. If we have it listed in our store we have the item at hand ready to ship! However, we do sell out of items and sometimes it takes us few days to update our listings.
  • We don't play any games with our pricing. (For example we don't list our items at 99 cents and then ask you to pay $99 for the shipping!). We only charge the actual shipping cost. We also let you pick the carrier of your choice and automatically calculate your rate prior to submitting your payment information. No "gotcha" gimmicks.
  • We believe in doing everything we can to resolve any issues or concerns you may have. We promptly answer our phones , always return our messages/emails within 12 hours, follow up on our promises if we made any and get back to you when we said we would. We don't think these are unreasonable demands and we are glad to do it.
  • We ship almost always within 24 to 48 hours of your order - rain or shine! If you need an item by a specific date, please let us know and we will do everything we can to get it to you.
  • We delete all your credit card data right after it is authorized - automatically! Our system is set for the maximum security possible.

100% SATISFACTION GUARANTEED

  • We offer 100% (No questions asked) Satisfaction Guarantee on your purchases.
  • Return Policy: If you are not satisfied with your item, just let us know by email or phone call within 7 days of receiving your item. You will need to pay for the return shipping (just use the lowest rate available with the USPS). Once we receive the returned item, we will refund the total cost of your purchase price including your initial shipping cost to your account. We do not charge any restocking fees or penalties as many do. Needless to say, items must be in the exact condition (unused) as it was sent to you.

CUSTOMER SERVICE

(800) 649-7538 (USA)
(949) 419-6207 (International)

Email: support@turkishcoffeeworld.com

OUR ADDRESS

Turkish Coffee World
1675 Spyglass Dr.
Corona, California 92883 USA

HOURS OF OPERATION

Monday through Friday: 9:00 AM - 5:00 PM (Pacific Time)